Customer care
Returns and exchanges
We want you to feel confident in every purchase. Review the details below to find the right next step.
Qualifying Products
The following products are eligible for return:
Unopened and unused merchandise in its original packaging
Items with all original tags, labels, and accessories intact
Products that have not been washed, worn, altered, or damaged by the customer
Standard stock items (non-custom, non-personalized)
Non-Eligible Products
The following items cannot be returned:
Perishable goods (food, flowers, plants)
Custom or personalized products
Personal care items (beauty products, hygiene goods)
Hazardous materials, flammable liquids, or gases
Clearance, final sale, or gift card purchases
Bulk orders that have been opened or partially used
Condition Requirements
To qualify for a return, items must be:
In the same condition as received
Unused, unworn, and undamaged
Returned with proof of purchase (order number or receipt)
Return Timeframe
You have 30 days from the date of delivery to request a return. Requests submitted after this period will not be accepted.
To initiate a return, please follow these steps:
Step 1: Contact Us
Email our support team at return@suniowholesale.com within the 30-day window.
Step 2: Provide Order Details
Include the following information in your email:
Order number
Full name on the order
Date of purchase
Item(s) you wish to return
Reason for the return
Photos (if the item is damaged or defective)
Step 3: Await Authorization
Our team will review your request and respond within 2–3 business days with return instructions and, if applicable, a return shipping label.
Step 4: Ship the Item
Pack the item securely and ship it to the address provided. Do not send items back without prior authorization — unauthorized returns will not be accepted.
Refund Method
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be issued to your original payment method.
Processing Timeline
Inspection: 2–3 business days after we receive your return
Refund Issuance: 5–10 business days for the credit to appear on your statement, depending on your bank or card issuer
Exclusions
The following are not eligible for refunds:
Shipping and handling charges (unless the return is due to our error)
Return shipping costs for change-of-mind returns
Items returned after the 30-day window
Items that do not meet the eligibility conditions in Section 1
Exchange Process
We currently offer exchanges for defective or incorrect items only. If you received a defective or wrong item, we will ship a replacement at no additional cost to you.
For all other exchanges (e.g., size, color, or style changes), we recommend:
Returning the original item (if eligible)
Placing a new order for the desired item
Instructions for Sending an Item Back
Contact us at return@suniowholesale.com to request an exchange authorization.
Provide your order number and describe the issue.
Once approved, we will provide a prepaid return label (for defective/incorrect items).
Ship the item back in its original packaging.
Your replacement will be shipped once we receive and inspect the returned item.
We take quality seriously. If your order arrives damaged, defective, or incorrect, please follow these steps:
Step 1: Inspect Upon Delivery
Check your order immediately upon arrival.
Step 2: Contact Us Within 48 Hours
Email: return@sunio.com within 48 hours of delivery. Include:
Order number
Description of the issue
Photos of the damaged, defective, or incorrect item
Photos of the packaging (if relevant)
Step 3: Resolution
Once we verify the issue, we will offer one of the following:
A full refund to your original payment method
A replacement item shipped at no cost to you
A store credit (if preferred)
We will cover all return shipping costs for damaged, defective, or incorrect items.
Need more help?
Our support team is ready to help with your return questions.